Ticket 2004-102
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Resources
Internal help desk log
Internal support tickets, 1996–2005. Published as a curiosity; it is the best record we have of how the studio actually worked. Two hundred and forty tickets, most of them about the printer.
Ticket 2002-006
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1997-104
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-122
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-114 · raised by K. Lamplough's predecessor
Q: The target card for reel 8 has some letters in a heavier type than others and I cannot tell which field is which. Is the card damaged?
A: Not damaged. Two weights, five characters to a group — that is how the reading machine finds the fields. If you are transcribing by hand, write down the weights and not the letters, then group them in fives. — A. Stott
Ticket 2000-009
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2021-031 · raised by J. Mellick
Q: Can a notice carry a tag that does not show on screen?
A: Zero-width characters. They survive copy and paste, which is the point. — K. Lamplough
Ticket 1996-030
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-201 · raised by compositor
Q: A contributor has asked for her column set one sentence to a line. Is that allowed?
A: It is her column. Set it as she asks. — H. Bream
Ticket 2004-103
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1998-002
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-029
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-001
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2002-032
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-033
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1997-110
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2019-071 · raised by K. Lamplough
Q: Can a token be published to the client without being in the page text?
A: The icon has states. — T. Wrenn
Ticket 1996-008
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2004-111
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-107
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1998-031
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-006
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-007
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2000-131 · raised by P. Halloway-Dent's predecessor
Q: Item numbers in collection 03 are personnel numbers. Is that right?
A: Yes. That collection is personnel files. — (no name recorded)
Ticket 1997-106
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-130
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-117
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-012
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2019-055 · raised by K. Lamplough
Q: The records API returns fields the templates do not use.
A: Out of scope for the migration. Leave it. — T. Wrenn
Ticket 2000-015
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2002-004
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1997-116
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-109
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-015
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2000-012
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-033
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2003-090 · raised by bureau operator
Q: Do scans keep a record of the software that made them?
A: Yes, in the file's own fields, along with when it was last written. — T. Wrenn
Ticket 2002-013
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-005
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2000-027
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-030
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-006
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-020
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-016
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2004-130
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-007
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2000-021
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2004-106
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-023
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1997-088 · raised by M. Baciu's predecessor
Q: Pencil in the gutter has not come through on the scan.
A: Pencil does not sit equally in the three colour channels. Take the channels apart and look at one on its own, then stretch it. — T. Wrenn
Ticket 2001-009 · raised by visitor enquiry
Q: Why does the collections index show five when the capability statement says six?
A: The index is generated from what is published. If a collection is unlisted it is still addressable. — T. Wrenn
Ticket 1997-132
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-108
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-121
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-129
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-021
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1998-027
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-160 · raised by A. Stott
Q: A transfer has a section that sounds like speech played backwards.
A: Because it is. The deck was run in reverse for that pass. Reverse it back and it will be plain. — M. Ostrow
Ticket 2000-018
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2021-033 · raised by O. Trescothick
Q: A note in one of the retention tickets is unreadable.
A: He put it through a letter-swapping toy so it would not turn up in search. A becomes Z. — K. Lamplough
Ticket 2002-034
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-009
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-014
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-010
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1998-171 · raised by A. Stott
Q: The second channel on this transfer looks empty.
A: It is not empty, it is quiet. Bring it up thirty decibels and you will find the machine talking to itself. — M. Ostrow
Ticket 1997-105
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2024-008 · raised by M. Baciu
Q: The redaction colour is being reused for scrim overlays.
A: It is translucent in the dark theme. Raise it with whoever did the refresh. — K. Lamplough
Ticket 2000-001
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2002-020
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2000-030
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-031
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2022-001 · raised by P. Halloway-Dent
Q: Who owns the retention sweep now that Jonah has left?
A: (no reply recorded)
Ticket 1997-126
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1999-220 · raised by compositor
Q: One line of this notice has the capitals all over the place.
A: Leave it exactly as supplied. — R. Teague
Ticket 1996-010
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-010
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-023
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2002-028
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-004
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1997-052 · raised by D. Achebe-Fry
Q: The line status lamp blinks in a pattern. Is the line faulty?
A: It is not faulty. The clerks at each end used the lamp to signal when the line was too poor for data. Two lengths of flash. Write them down and look them up. — T. Wrenn
Ticket 1998-190 · raised by compositor
Q: The colophon block is thirty-five characters and means nothing.
A: Printer's registration. Not ours to edit. Set it as supplied. — R. Teague
Ticket 2000-031
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-034
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-018 · raised by M. Ostrow
Q: How is bench allocation decided? I have been given 6 and I do not know why.
A: Digit sum of your personnel number. 0231 is two plus three plus one, which is six. It is a habit from the microfilm room and it is in the handbook at 4.2. — H. Bream
Ticket 2002-022
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-021
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1997-108
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-129
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2000-025
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2002-003
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1998-026
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-001
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-005
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2019-070 · raised by K. Lamplough
Q: Withdrawn records show a label field that is blank until withdrawal.
A: By design. — T. Wrenn
Ticket 1998-009
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1997-103
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2002-016
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2004-126
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1998-028
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1999-101 · raised by N. Ferriday's predecessor
Q: The registry stamp on the Borough certificate has thirteen letter-number pairs. What shelf is that?
A: No shelf has thirteen. Query it with the client before it goes in the file. — (no reply recorded)
Ticket 1996-019
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2002-001
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1997-117
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-125
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-131
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-102
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2002-011
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1998-020
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2004-122
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2002-018
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1998-012
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-025
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1997-133
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2021-004 · raised by J. Mellick
Q: Legal asked me to hide some directories. I added them to robots.txt.
A: robots.txt is advisory. It publishes a list of the things you did not want found. — O. Trescothick
Ticket 2004-120
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2004-127
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2004-101
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-124
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1996-028
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1999-087 · raised by compositor
Q: The services text has capitals in the middle of sentences. Shall I correct them?
A: Leave them. Marked as approved by the author. — H. Bream
Ticket 2002-031
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-029 · raised by K. trainee
Q: What does p/l/w mean on a target card?
A: Page, line, word. It is a citation into whichever document the card says it is set in. — R. Teague
Ticket 1997-123
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1997-119
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1996-034
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2002-026
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-002
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2004-132
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2000-024
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2000-033
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1997-120
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1998-019
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-032
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-015
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2002-030
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-027
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-061 · raised by new starter
Q: How many bays and positions are in the strongroom?
A: Five bays, lettered A to E, five positions in each. The plan is in the handbook. — O. Trescothick's predecessor
Ticket 2000-010
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-021
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2004-121
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1996-003
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-029
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-020
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-018
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-015
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-013
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2004-134
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1996-017
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-044 · raised by N. Ferriday
Q: What do the letters in B17/S04/F11 mean?
A: Box, shelf, folder. Add an oblique and P for the page. Everything in the strongroom has one and it is on the bottom of every sheet we print. — R. Teague
Ticket 1998-033
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2021-012 · raised by J. Mellick
Q: I removed a staff card but the layout still has a gap.
A: The container is separate from the content. Remove both. — K. Lamplough
Ticket 2002-002
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2004-112
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2004-133
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1998-014
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1997-125
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1998-011
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1997-111
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-124
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1996-012
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1997-128
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-116
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2000-022
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-027
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2000-008
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-011
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2000-014
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1997-118
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1999-044 · raised by D. Achebe-Fry
Q: Can I see a tone rather than hear it?
A: Look at the spectrogram. It draws frequency against time and anything shaped will show as a shape. — T. Wrenn
Ticket 1998-008
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2002-025
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2000-011
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2004-110
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1998-033 · raised by R. Teague
Q: Can you tell what number was dialled from a recording?
A: Yes. Each digit is two tones sounded together and the pairs are unique. Any tone decoder will read them off. — T. Wrenn
Ticket 2000-019
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1997-127
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1996-016
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1997-115
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 1998-023
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-026
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-023
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1998-017
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2004-119
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1998-013
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-026
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-032
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-004
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-007
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-024
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2002-024
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2004-131
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2000-016
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1998-024
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2002-017
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2004-115
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-109
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-114
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2000-013
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1997-101
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2000-002
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 1996-025
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-029
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2000-028
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2000-005
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2019-002 · raised by O. Trescothick
Q: The contractor has left a diagnostic shell mounted on the site.
A: It is read-only and it is how the migration is checked. Operator is his initials. Passphrase is the project name and the revision. — T. Wrenn
Ticket 2000-004
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2003-076 · raised by K. Lamplough's predecessor
Q: Should plate captions include pixel dimensions?
A: Yes. They are part of the technical record. — P. Halloway-Dent's predecessor
Ticket 1998-022
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1998-003
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 2000-034
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2004-128
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-113
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2002-029
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2002-008
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 2019-061 · raised by P. Halloway-Dent
Q: Can the system show what a block of text used to say?
A: Yes. Every block keeps its revision and the old text is still there. — T. Wrenn
Ticket 1998-007
Q: the kettle has been moved
A: It has not been moved. It is where it always is.
Ticket 1996-009
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2004-123
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2004-118
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2004-105
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-114
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-104
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1997-112
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2000-003
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2004-113
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 1999-012 · raised by T. Wrenn
Q: A note in the migration manifest is not readable.
A: It is not corrupt, it is keyed. The key is in the description field of the plate it belongs to. — (no name recorded)
Ticket 1996-022
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 2021-018 · raised by J. Mellick
Q: Legal want a retention marker on hard copies only.
A: Put it in the print stylesheet and it will not show on screen. — K. Lamplough
Ticket 2002-005
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.
Ticket 1996-006
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-032
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-018
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1996-014
Q: the laser printer has jammed again
A: Open the rear door and pull the sheet towards you, not up.
Ticket 1997-134
Q: the camera room light is flickering
A: Tube needs replacing. Ordered.
Ticket 2004-107
Q: label printer prints one label then stops
A: Peel sensor is dusty. Blow it out.
Ticket 2000-017
Q: cannot find the humidity log for March
A: Owen has it. He always has it.
Ticket 2002-019
Q: network share is slow this afternoon
A: Everyone is copying at once. It will pass.